SOLUTIONS
Industry best practices ensure that we consistently provide superior and professional solutions that are relevant, compliant and value-adding to our clients, greatly reducing costs without exposing risk.
Price and product are no longer the only differentiators for a brand: the customer experience is the new differentiator and results in positive word of mouth, customer retention and increased revenue.
With our industry experience, leading-edge technology and highly qualified and valued employees, our Contact Centre Services cover a range of service types from Lead Generation and Sales Activations to pure Customer Care services.
Our value-adding services include:
CUSTOMER RELATIONSHIP SUPPORT & MANAGEMENT
results in increased brand reputation for a business.
Affinity Africa helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention.
OUTBOUND CAMPAIGNS
Affinity Africa’s team of outbound experts work smart, to execute successful campaigns and achieve targets set by our clients.
OMNICHANNEL ENGAGEMENT
Affinity Africa ensures that your customers receive the same engagement, experience, and message across all the different channels and touch-points.
DATA ENTRY SOLUTIONS
Affinity Africa can action these data entry tasks through our data entry clerks, so you can focus your time and resources on building your business.
QUALITY ASSURANCE
Affinity Africa provides Quality Assurance services that give the client independent assurance over agreed upon KPAs that their departments are required to achieve from a quality and compliance perspective. The objective of our QA services is to provide independent and constructive feedback, highlighting performance and possible risk.
