Affinity Africa
Affinity Africa

WHY OUTSOURCE BUSINESS SUPPORT?

Real-time Access To Industry Experts

Affinity Africa’s mandate is to offer highly effective support from a skilled workforce with relevant industry experience. We are a reputable organisation run by a professional senior management team that has a proven track record.

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Affinity Africa
Affinity Africa
Affinity Africa
africa

OUR SOLUTIONS

With our industry experience, leading-edge technology and highly qualified and valued employees, our Contact Centre Services cover a range of service types from Lead Generation and Sales Activations to pure Customer Care services. Our value-adding services include:

Affinity Africa

Customer Relationship Support & Management

Customer loyalty is the backbone of a company, and effective Customer Relationship Support and Management is a strategy that results in increased brand reputation for a business.
Affinity Africa Outbound Campaigns

Outbound Campaigns

Affinity Africa’s success with outbound campaigns is achieved using a mix of intelligent dialler strategies, enhanced data sets and teams of skilled call centre agents.
Affinity Africa Omnichannel Engagement

Omnichannel Engagement

Omnichannel interaction is a must to ensure customers remain engaged and loyal to your brand, which is integral to building a thriving business.
Affinity Africa Data Entry Solutions

Data Entry
Solutions

Data Entry is the process of inputting valuable data or information into your systems for operations and analytics.
Affinity Africa Quality Assurance

Quality
Assurance

Quality Assurance (QA) plays a crucial role in business by ensuring that services meet certain thresholds of acceptability.
Affinity Africa

OUR PEOPLE

The leadership at Affinity Africa is comprised of professional and accomplished individuals with strong global outsourcing and call centre service experience.

Each team member provides valuable industry sector experience which constantly shapes our organisation to provide world-class, value-adding and relevant services to our clients.

We believe in empowering our employees and we provide the necessary skills and workplace experience to achieve this goal and develop future leaders.

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