OUR SOLUTIONS
With our industry experience, leading-edge technology and highly qualified and valued employees, our Contact Centre Services cover a range of service types from Lead Generation and Sales Activations to pure Customer Care services. Our value-adding services include:
Customer Relationship Support & Management
Customer loyalty is the backbone of a company, and effective Customer Relationship Support and Management is a strategy that results in increased brand reputation for a business.
Outbound Campaigns
Affinity Africa’s success with outbound campaigns is achieved using a mix of intelligent dialler strategies, enhanced data sets and teams of skilled call centre agents.
Omnichannel Engagement
Omnichannel interaction is a must to ensure customers remain engaged and loyal to your brand, which is integral to building a thriving business.
Data Entry
Solutions
Data Entry is the process of inputting valuable data or information into your systems for operations and analytics.
Quality
Assurance
Quality Assurance (QA) plays a crucial role in business by ensuring that services meet certain thresholds of acceptability.
OUR PEOPLE
The leadership at Affinity Africa is comprised of professional and accomplished individuals with strong global outsourcing and call centre service experience.
Each team member provides valuable industry sector experience which constantly shapes our organisation to provide world-class, value-adding and relevant services to our clients.
We believe in empowering our employees and we provide the necessary skills and workplace experience to achieve this goal and develop future leaders.
