The Affinity Group, headquartered in Durban, is comprised of entities that service a wide range of industries both locally and globally.
Affinity Africa’s mandate is to service the South African market and the African continent by offering highly effective contact centre and customer care services.
Our Group believes strongly in Radical Economic Transformation and it is our vision to provide over 10 000 South Africans with sustainable employment opportunities and the necessary training and work experience to ensure long-term growth and employability for our workforce. To achieve our radical vision, we have surrounded ourselves with amazing humans, next-level technology and infrastructure, and risk mitigation strategies to ensure client satisfaction.
We manage administratively intensive processes cost-effectively and according to client service level expectations. This allows our clients to focus their time and resources on their core revenue-generating activities.
We believe our partnership can benefit your Brand through living our own group values for not only you as the client but also for our staff and consumers alike.